General Terms and Conditions of Tourismus Rheinfelden

These General Terms and Conditions (hereinafter: GTC) govern the contractual relationship between the customer and Tourismus Rheinfelden (Marktgasse 16, 4310 Rheinfelden) regarding services for which Tourismus Rheinfelden itself acts as the provider (e.g. guided tours, package deals, store, etc.). These General Terms and Conditions must be accepted by the customer at the time of ordering. The details are regulated in the following lines.

 

1. conditions for guided tours and package deals

General conditions for city tours

  • The group size is 24 people; a second guide is automatically organized for groups of 25 or more.
  • If, at the customer's request, a second guide is not organized from the 25th person onwards, CHF 10 per person will be charged from the 25th to the 30th person. From the 31st person onwards, a second guide must be booked.
  • All guided tours can be booked individually and at any time. The tours are conducted in all weathers. Coffee breaks or aperitif breaks can be included as required. (Additional time will be charged).
  • Waiting times are charged at CHF 30 per half hour. Prices incl. VAT. Primary school classes pay a lower rate.
  • Cancellation conditions: Cancellations can be made free of charge up to three days before the tour, two days before the tour 75% of the total price will be charged, thereafter the total price will be charged.

General conditions for public city tours

  • The maximum group size is 30 people
  • Tickets can be purchased online at tourismus-rheinfelden.ch/fuehrungen or on site at the tourist office.
  • The price is per person. There are no discounts for children, adults, senior citizens, students or apprentices - except for the family tour.
  • Guided tours subject to a charge must be paid in advance at the tourist office or to the guides in cash or with TWINT. Online payments at the time of booking are currently not possible. For the following guided tours, an invoice will be sent after receipt of the order: Segway, E-Scooter, BierBeizenBummel, SalzGourmetTour
  • Tickets can be purchased until shortly before the start of the event. Advance reservation of tickets is strongly recommended. Without a valid ticket, the city guides may turn away guests if the total number of participants exceeds 30.
  • Due to the traceability of contacts, guests are required to provide their address and at least a telephone number or e-mail address. This can be done either when booking online or on site with the city guides.

General terms and conditions for the "BierBeizenBummel" and "SalzGourmetTour"

In addition to the general conditions for the city tours, the following points apply:

  • The group size is 8 - 25 persons, additional persons on request. Please let us know the definite number of people and the definite starting time at least 3 days before the event.
  • All guided tours are on request and must be booked at least 2 weeks in advance. No changes can be made to the menu. Additional drinks that are not included in the price will be paid for directly on site. Otherwise they will be charged to the guest when the total bill is issued by Tourismus Rheinfelden.
  • Cancellation free of charge up to 4 days before the tour. Cancellations made later than this will be charged in full.

 

General conditions for Segway tours and e-scooter tours

  • The maximum group size is 30 people, the minimum number of participants is 4. The tours can be booked individually on request.
  • A surcharge of CHF 100.00 must be paid if the destination is different from the starting point. The tours are conducted in all weathers.
  • The registered and confirmed number of participants is binding from 5 p.m. the day before and can be invoiced in full. Prices incl. VAT. Waiting times will be charged at CHF 30 per 30 minutes.
  • Cancellation conditions: two working days before the tour 75% of the total price will be charged, on the day of the tour the total price will be charged.
  • Liability insurance has been taken out for each Segway / e-scooter (liability up to 2 million). There is no partial or fully comprehensive insurance for the Segway PT / e-scooter. Each Segway / e-scooter rider is considered an independent road user and signs Permo GmbH's disclaimer during the introduction.

 

General conditions for the Stand Up Paddling (SUP) tour

  • The maximum group size is 5 people, the minimum number of participants is 2. Available from May to October. The tours can be booked individually on request. Prerequisites: Participation from the age of 12 accompanied by an adult / from the age of 17 alone. No SUP skills necessary. Participants must bring the following items with them: small towel, flip-flops, swimming trunks/bikini, sun cream, sunglasses (with wristbands), hat, possibly a T-shirt and a swimming bag/flip-flop if available.
  • The following services are organized and provided by the organizer: Board with leash, paddle, life jacket, wetsuit if required, drinks, shuttle service from Rheinfelden swimming pool to Möhlin, admission to Rheinfelden swimming pool incl. use of infrastructure, meal with soft drink in the Badi restaurant according to advance booking (veggie or meat).
  • The organizer decides in consultation with the guest whether the tour can take place or not due to the weather. If the water level is too high, the tour can either be postponed or the Stein - Möhlin route can be offered as an alternative.
  • The registered and confirmed number of participants is binding from 5 p.m. the day before and can be invoiced in full. Prices incl. VAT; waiting times will be charged at CHF 30 per 30 minutes.
  • Cancellation policy: Cancellation free of charge up to 2 days before the tour. After that 50% will be charged.
  • Accident insurance is the responsibility of the participants. During the SUP tour, participants are insured for third-party damage (personal injury and property damage) via Stonesurf's public liability insurance.

 

General terms and conditions for the "Beer, Salt & Rhine" offer

  • The offer is valid from April to October from Tuesday to Saturday and can be booked for groups of 10 people or more. All services can only be booked subject to availability.
  • Would you like to extend your Beer, Salt & Rhine experience and add a visit to Rheinfelden or an aperitif at the Pratteln Salt Museum? Please let us know in advance so that we can book the appropriate services for you.
  • If the date for the Beer, Salt & Rhine Experience cannot be kept, it is also possible to purchase the services at a later date. In this case, please contact the Rheinfelden Tourism team in good time (see cancellation conditions). After checking availability with the service providers, a new confirmation will be sent to you.
  • Cancellation free of charge up to 4 days before the tour. Cancellations made later than this will be charged in full.

 

General terms and conditions for the "Boat trip and Rheinfeld history" offer

  • The group offer is valid during the cruise season from April to October (Tuesday, Thursday and Saturday). A second guide will be organized for groups of 25 or more. Please inform us of the exact number of people 7 working days before the event. The city tours are conducted in all weathers.
  • Cancellation conditions: Cancellation of the tour must be made in writing. The following costs will be charged in the event of cancellation or no-show:
    • Cancellation up to 4 days before the event: no costs
    • No cancellation, 3 days before the event up to the day of the event: 100% of the costs

 

General conditions for the "Beer Wellness" offer

  • The package is valid from April to December on all days of the week except during trade fairs. All services can only be booked subject to availability.
  • Would you like to extend your BeerWellness day by one or more nights? You can let us know at the time of booking or, if you are making a spontaneous decision, ask at the hotel in question.
  • If the date for the BeerWellness Day cannot be kept, it is also possible to purchase the services at a later date. In this case, please contact the Tourismus Rheinfelden team in good time (see cancellation conditions). After checking availability with the service providers, new vouchers will be sent to you. Please return the unused vouchers to us.
  • Cancellation conditions are as follows:
    • Cancellation up to 5 days before the event: no costs
    • Cancellation up to 2 days before the booked event: 50% of the costs
    • No cancellation or less than 24 hours before the booked event: 100% of the costs

 

General conditions for the "Pleasure weekend in Rheinfelden" offer

  • The package can be booked from Saturday to Sunday. The hotel rooms can only be booked subject to availability.
  • If someone would like to extend the wellness days by one or more nights, they can make this known at the time of booking or, for those making spontaneous decisions, they can also enquire at the hotel in question.
  • If the date for the package cannot be kept, there is also the option of booking the services at a later date. In this case, the customer should contact the Tourismus Rheinfelden team in good time (see cancellation conditions). After checking availability with the service providers, new vouchers will be sent to the customer. Please return any unused vouchers to us.
  • Cancellation conditions are as follows:
  • Cancellation up to 48h before the overnight stay: no costs
  • Cancellation up to 24 hours before the overnight stay: 50% of the costs
  • No cancellation or less than 24 hours before the overnight stay: 100% of the costs

 

General conditions for the "Sustainable Rheinfelden" offer

  • The package is valid from January to November. Arrival possible from Tuesday to Sunday (Brauwelt is closed on Monday/Tuesday). All services can only be booked subject to availability. Booking at least 7 days in advance.
  • Overnight stay at Ambrosia Guesthouse: Check-In: from 17:00h / Check-Out: until 11.30h. For earlier or later arrivals, please contact the Ambrosia Guesthouse directly.
  • If the date for the package offer cannot be kept, it is also possible to receive the services at a later date. In this case, the guest must notify Tourismus Rheinfelden in good time (in accordance with the cancellation conditions).
  • The cancellation conditions are as follows:
    • Cancellation up to 5 days before the booked offer: no costs
    • Cancellation up to 2 days before the booked offer: 50% of the costs
    • No cancellation or less than 24 hours before the booked offer: 100% of the costs

 

General conditions for the "Classic Stars" package

  • The package is valid on 01.12.2024, 14.02.2025, 26.03.2025, 26.05.2025. All services can only be booked subject to availability. Booking at least 7 days in advance.
  • Overnight stay at the Hotel Schützen: Check-In: from 15:00 / Check-Out: until 11:00. For earlier or later arrivals, please contact the Hotel Schützen directly.
  • If the date for the package cannot be kept, the guest must notify Tourismus Rheinfelden in good time (in accordance with the cancellation conditions).
  • Cancellation conditions are as follows:
    • Cancellation up to 5 days before the booked offer: no costs
    • Cancellation up to 2 days before the booked offer: 50% of the costs
    • No cancellation or after 3 p.m. on the day before arrival: 100% of the costs

 

2. sale of merchandising articles by Tourismus Rheinfelden

The sale of merchandising articles by Tourismus Rheinfelden is governed exclusively by the provisions of the Swiss Code of Obligations on sales (OR 184ff).

3 Conditions of participation for competitions on Instagram

By participating in the competitions on the Instagram channel of rheinfeldenschweiz, the user accepts these conditions of participation.

  • The organizer of the competition is Tourismus Rheinfelden, Stadtbüro, Marktgasse 16, CH-4310 Rheinfelden.
  • Only one entry per person is possible.
  • All persons resident in Switzerland and the Principality of Liechtenstein are eligible to participate, with the exception of employees of Tourismus Rheinfelden and the participating agencies. Participation is only possible from the age of 18.
  • Those persons who fulfill the conditions in the corresponding competition post on the Tourismus Rheinfelden Instagram channel in the form of a comment or by the desired action are eligible to win.
  • The winners will be drawn at random from all participants and notified via a direct comment under the same post and/or via private message.
  • Cash payment of the prizes and legal recourse are excluded. Any winnings will be forfeited if the winner does not respond to the prize notification within five working days or has not provided correct or complete address details. This includes invalid e-mail addresses.
  • Prizes will be delivered by post or e-mail. No liability is accepted for lost postal items.
  • The prize is non-transferable and cannot be paid out in cash.
  • Tourismus Rheinfelden is entitled to make changes to the prize.
  • No correspondence will be entered into. Legal recourse is excluded.
  • Participation via competition associations, automated services or other service providers is not permitted. In the event of suspected manipulation, Tourismus Rheinfelden reserves the right to exclude participants from the competition without giving reasons or prior notice.
  • Should individual clauses be or become invalid, this shall not affect the validity of the remaining clauses. The law of Switzerland is exclusively applicable.
  • THIS PROMOTION IS NOT AFFILIATED WITH INSTAGRAM AND IS IN NO WAY SPONSORED, ENDORSED OR ORGANIZED BY INSTAGRAM. BY ENTERING THIS CONTEST, ALL ENTRANTS RELEASE INSTAGRAM FROM ANY AND ALL CLAIMS OR LIABILITY IN CONNECTION WITH THE CONTEST. INSTAGRAM IS NOT AVAILABLE AS A CONTACT FOR THE CONTEST.

4. data protection

Tourismus Rheinfelden undertakes to treat personal data (data relating to an identified or identifiable person) in accordance with the provisions of Swiss data protection legislation. In this regard, reference is made to the data protection declaration of Tourismus Rheinfelden.

 

5. common final provisions

Amendment of these GTC

Tourismus Rheinfelden reserves the right to amend these GTC at any time. The currently valid version is published on www.tourismus-rheinfelden.ch and applies to orders placed from the date of publication. The version valid at the time of the order is authoritative.

 

Place of jurisdiction and applicable law

The contractual relationship between Tourismus Rheinfelden and the customer is governed exclusively by Swiss law. Subject to a mandatory place of jurisdiction, the courts at the registered office of Tourismus Rheinfelden shall have jurisdiction over disputes between Tourismus Rheinfelden and the customer.

 

Rheinfelden, September 2024